We want you to be totally satisfied with your purchase. However, if there are any issues with your purchase we'd be happy to help fix the problem.
All orders over £75 will qualify for free standard delivery within the UK which usually takes 5-7 working days. Please note that this offer does not apply on international delivery.
At Henna Mehndi we know our customers want their items as fast as possible, therefore we post all our items as standard via a reputable courier company (unless specified otherwise). Standard delivery charges are £4.95irrespective of number of items.
If you would like your item, the next working day (if ordered before 12pm) then you can select Special Delivery for an additional charge (calculated at checkout). Special delivery charges are £9.95 irrespective of number of items. Please note that we do not offer weekend delivery. Orders placed on weekend will be processed on next working day.
Some items can take up to 4-6 weeks to be delivered to you as they have to source from our manufacturers. These items are clearly highlighted on the website.
Please note this is an approximate time only, time scale can increase.
You can collect your order any time during the day once you have received your "Your Order Has Arrived!!!” email confirmation. Please bring your "Your Order Has Arrived!!!” email, along with proof of your ID. This could be a credit/debit card or driver’s license.
If someone else is collecting your order on your behalf, to prevent fraud they should present your copy of the "Your Order Has Arrived!!!” email, along with proof of their ID.
Please collect your order from store within 14 days. If you do not collect your order within 14 days, your items will be sent back to our warehouse and we will contact you to process a refund.
All items will be posted within 2 working days once the order is confirmed and payment has been processed. Delivery will usually take 5-7 working days from date of posting, but may take longer if circumstances beyond our control disrupt postal services.
You will need to wait 21 working days from the dispatch date before being able to trace and claim for lost, missing or delayed items. Please email at mailto:firstname.lastname@example.org if you have not received your order within this time period.
If the item is sent back to us as undelivered, and we have sent it to the correct address, then you will be liable for the delivery charges.
Please note all products in Couture and Trousers category will have delivery time of approximately 4-6 weeks as they are customized.
Please note that these are approximate time frames only. Circumstances such as customs clearance, natural causes, public holidays and festive holidays can cause delays which are beyond our control.
Please note international delivery can take up to 21 days.
Delivery times for couture and trousers category may take longer than 4-6 weeks.
Any local import or other duties may be charged once the parcel has reached the destination country. These charges must be paid by the recipient of the parcel.