FAQ's

How do I make a purchase on www.hennamehndi.co.uk?

Shopping on Henna Mehndi is easy and secure.

• Select an item - When you find an item you want to purchase, click the ‘Add to Cart’ button. The item will be added to your ‘Shopping Bag’ this is found on the right of the page. 
• Paying for your item - When you are ready to buy, click the ‘Checkout’ button in the Shopping Bag. 
• Creating an account - The first time you make a purchase with us you will need to register and create an account. The account will store your name, address and contact details. This only takes a couple of minutes to set up and is fully secure. You can also purchase as a guest.
• Confirming your item and payment - During the checkout process we will ask you to confirm the delivery address and show you the total cost of your purchase (please note, postage will be added where applicable). Once you have checked these details and clicked ‘Confirm’ you will need to complete the payment details and then you will have completed your purchase.

Please do contact us at info@hennamehndi.co.uk if you experience any kind of problems placing your order.

What Cards do you accept?
At Henna Mehndi we accept Switch, Maestro, MasterCard, Visa, Visa Electron & American Express.

What happens to my card details once I have made a purchase?
At Henna Mehndi, we do not store any card details for security reasons. Once you input your details to complete an order, your details are processed securely by our approved card processing partner.

What do I do if I change my mind about a purchase?
If you change you mind about a purchase; please inform us as soon as possible by emailing us at info@hennamehndi.co.uk. In the email include a short note explaining the reason for the cancellation and whether you would like a refund or exchange. Be sure to include your name, address and order number in all correspondence. If your order has not been processed for delivery then either an exchange will be sent as requested or a full refund will be credited to your account within 3-5 working days.

Please note, if your order has been dispatched then you will need to follow the procedure under the Exchange and Refund Policy.

Please note that products from couture and trousers category are non exchangeable or refundable as these products are specially customised for your order but if you change your mind to exchange or refund please inform us with in 24 hours after placing the order by emailing us on info@hennamehndi.co.uk. 

Henna Mehndi cares about the privacy of each user of our website. Below we set out our privacy policy which will govern the way in which we process any personal information that you provide to us. We will notify you if the way in which we process your information is to change at any time. Our details are: Henna Mehndi, 316-318 Green Street, London E13 9AP, United Kingdom. Contact: Email info@hennamehndi.co.uk you can access our home page and browse our site without disclosing your personal data save information collected by cookies that we may use (see below).