Exchange and Refund Policy

If you are unhappy with your purchase for any reason, please email us at info@hennamehndi.co.uk within 5 days of receipt of your order.  We will be happy to offer you a refund or an exchange for items received back to us within 14 days of receipt.  Simply package the item securely and include the invoice and a short note explaining the reason for the return and whether you require a refund or exchange. Be sure to include your name, address and order number in all correspondence.

Please ensure all goods returned are in the same condition as received, intact in all packaging, as without this we will not be able to accept the retuned items.

Please ensure we receive the items back within 14 days of you receiving the order as after this time we will be unable to process any exchanges or refunds and the goods can only be sent back to the delivery address with additional delivery charges.

All customised orders in the Designer and Couture Categories cannot be exchanged or refunded, as they have been customised accordingly to the customers requirements.

Please note:

  • Your card will be refunded once we have received and processed the item.  Please wait 14 working days for your refund to reach your payment provider.
  • Delivery costs will not be refunded unless the return is a result of our error or because of faulty goods. You will also be responsible for the delivery charges for sending the items back to us.

Exchange

If you would like an exchange please return the item(s) for an exchange with additional delivery charges which you can calculate using the website by selecting the products you wish to exchange them for by going to checkout to view delivery charges.  You can either send a postal order for the amount due (additional delivery and any additional amount required for payment of new items) or you can send us an email authorizing us to accept payment from your initial payment card.
Any payment due from ourselves for an exchange will be refunded back to your payment card within 5-7 working days, of receiving you returned product.

Please note if you require an exchange for products for which we have offered free delivery, redelivery costs will be charged.


Refunds

If you are unhappy with your purchase, we will be happy to offer you a refund or an exchange for items received back to us within 14 days of you receiving the order. Simply send the item back to us in its original condition and the packaging you received the item in, informing us whether you require a refund or exchange. Be sure to include your name, address and order number in all correspondence.
Please note, any items that are returned to us will not be refunded any delivery charges, irrespective of number of items sent back, the total delivery charges will be deducted from your refund.

Items returned which were initially sent as part of any free delivery offer, delivery charges will be deducted from the refund.

Jewellery

Please note due to hygiene reasons we do not exchange or refund jewellery under any circumstances.

Faulty Goods

Please contact Henna Mehndi within 5 days of receiving the item, if you find that your merchandise is faulty. You can contact us by email: info@hennamehndi.co.uk
Please note that we have taken great care to ensure the goods are of the highest quality and durable for the purpose. However the goods will not be considered faulty or damaged through inappropriate use.

Return Address
All returns must be sent to the following address:

Henna Mehndi
316-318 Green Street
London
E13 9AP

Please be sure to include your name, address and order no.