EXCHANGE & REFUND POLICY
If you are unhappy with your purchase for any reason, please email us at firstname.lastname@example.org within 3 days of receipt of your order. We will be happy to offer you a refund or an exchange for items received back to us within 14 days of receipt. Simply package the item securely and include the invoice and a short note explaining the reason for the return and whether you require a refund or exchange. Be sure to include your name, address and order number in all correspondence.
All items on our website are Made to Order, therefore sale items can only be exchanged, and full priced items can be exchanged or refunded. Customised sizes/orders cannot be exchanged or refunded.
Please ensure all goods returned are in the same condition as received, new, unused, intact with all tags, labels and packaging, as without this we will not be able to accept the returned items.
Please ensure we receive the items back within 14 days of you receiving the order as after this time we will be unable to process any exchanges or refunds and the goods can only be sent back to the delivery address with additional delivery charges.
Be sure to include your name, address and order number in all correspondence.
Please note, any items that are returned to us will not be refunded any delivery charges, irrespective of the number of items sent back, the total delivery charges will be deducted from your refund (if any).
Items returned which were initially sent as part of any free delivery offer, delivery charges will be deducted from the refund.
Please contact Henna Mehndi via email at email@example.com within 3 days of receiving the item, if you find that your merchandise is faulty. Please ensure we receive the items back within 14 days of you receiving the order as after this time we will be unable to process any complaints.
You can contact us by email: firstname.lastname@example.org
Please note that we have taken great care to ensure the goods are of the highest quality and durable for the purpose. However, the goods will not be considered faulty or damaged through inappropriate use.
If you wish to cancel your order please email email@example.com within 24 hours of your purchase. After the given time frame no order can be cancelled. Please note this policy applies to all the products available on website.
All returns must be sent to the following address:-
316-318 Green Street
Please be sure to include your name, address and order number in all correspondence.