Exchange & Returns

EXCHANGE, REFUND & CANCELLATION POLICY

If you are unhappy with your purchase for any reason, please email us at info@hennamehndi.co.uk within 3 days of receipt of your order. We will be happy to offer you a refund or an exchange for items received back to us within 14 days of receipt, according to the terms below.

 All items on our website are Made to Order, therefore sale items can only be exchanged, and full priced items can be exchanged or refunded. Customised sizes/orders cannot be exchanged or refunded.

Please ensure all goods returned are in the same condition as received, new, unused, intact with all tags, labels and packaging, as without this we will not be able to accept the returned items.

Simply package the item securely and include the invoice and a short note explaining the reason for the return and whether you require a refund or exchange.  Be sure to include your name, address and order number in all correspondence.

Please ensure we receive the items back within 14 days of you receiving the order as after this time we will be unable to process any exchanges or refunds and the goods can only be sent back to the delivery address with additional delivery charges.

Please note:

• Your card will be refunded once we have received and processed the item.  Please wait 3-5 working days for your refund to reach your payment provider.
• Delivery charges and return delivery charges will not be refunded unless the return is a result of faulty or damaged goods and that includes all UK and non UK orders.
• You will also be responsible for the delivery charges for sending the items back to us.
• For exchanges, redelivery charges will apply.

Be sure to include your name, address and order number in all correspondence.

Faulty Products

Please email us at info@hennamehndi.co.uk within 3 days of receiving the item, if you find that your merchandise is faulty.  Please ensure we receive the items back within 14 days of you receiving the order as after this time we will be unable to process any complaints. 

Please note that we have taken great care to ensure the goods are of the highest quality and durable for the purpose. However, the goods will not be considered faulty or damaged through inappropriate use.

CANCELLATION

If you wish to cancel your order please email info@hennamehndi.co.uk within 24 hours of your purchase.  After the given time frame no order can be cancelled as these are made to order items. Please note this policy applies to all the products available on the website.

Return Address
All returns must be sent to the following address:-

Henna Mehndi London,
316-318 Green Street, London
E13 9AP

Please be sure to include your name, address and order number in all correspondence.